Refund & Credits Policy
Effective date: July 25, 2026 · Provider: Andrew Bergthold (“Revin”)
This Policy is part of our Terms of Service and explains how Credits and refunds work.
1. What Credits are
The Service runs on prepaid Credits (“tokens”) — a closed-loop license to use Revin compute. Credits have no cash value, are not money, currency, a security, or a gift/stored-value instrument; are non-transferable; and are redeemable only for usage, not for cash, except as below or as required by law. We may set purchase and balance limits.
2. How charging works
We bill on actual measured compute usage, not flat per-run prices:
- Before a larger run we show an estimate and the maximum Credits it may use, and may ask you to confirm.
- Starting a run places a hold for up to that maximum.
- When it finishes, we settle against measured usage — you are charged for what the run actually used, and never more than the maximum you authorized.
- If a run approaches your authorized maximum, it pauses and asks whether to add Credits.
- If a run fails, is stopped, or never starts the billable work, you are not charged for that work; the unused hold is released.
3. Purchases & payment
Credit purchases are processed by Paddle, our merchant of record, which handles payment and applicable sales tax/VAT. Your receipt and statement charge come from Paddle. Purchases are also subject to Paddle’s terms.
4. Refunds — 14-day refund period
In line with Paddle's Buyer Terms (Consumer Right to Cancel), you may request a full refund of a Credit purchase within 14 days of the purchase date. To request one, contact us at support@revintrading.com or Paddle directly — refunds are processed by Paddle, our merchant of record, back to the original payment method.
Credits are delivered to your balance immediately at purchase. Where Credits from the purchase have already been spent on compute (§2) at the time of the refund request, the refund may be reduced by the value of the usage already consumed. After the 14-day period, purchases are final, except for a duplicate or clearly erroneous charge, Credits consumed due to a verified failure of the Service that delivered no usable result, or where a refund is otherwise required by law. Because you are charged only for compute that actually runs (§2), you pay only for what you use.
5. Expiration
Credits do not expire while your account is in good standing. On account closure or termination for cause, treatment of remaining Credits is as described in the Terms.
6. Billing problems & chargebacks
If you believe you were charged in error, contact us first at support@revintrading.com — we will investigate and make it right where appropriate. Initiating a chargeback without contacting us may result in account suspension and forfeiture of remaining Credits while the dispute is resolved.
7. Changes & contact
We may change Credit pricing and this Policy prospectively; already-purchased Credits are honored on the terms in effect at purchase. Questions: support@revintrading.com · Andrew Bergthold.